For those of us managing a zero-client desktop environment utilizing VMware View, this is huge news. We now have some concrete information from Teradici about a partnership to deliver UC to PCOIP Zero Client Desktops and other VMware View Desktops.
Teradici released a statement on June 3, 2014, announcing a partnership with CounterPath Corp. to deliver “industry’s first scalable unified communications (UC) solution for PCoIP Zero Clients for desktop-as-a-service (DaaS) and virtual desktop infrastructure (VDI) deployments.”
The nuts and bolts: Teradici will integrate CounterPath’s softphone technology (called Bria) into the Tera2 PCoIP Zero Client (assuming firmware). This will integrate with SIP-compliant environments including Alcatel-Lucent, Avaya, Broadsoft, Cisco, Metaswitch Networks and Mitel, for voice, messaging, presence, contacts and social media.
NO NEED FOR A HARD PHONE ON A DESK!
CounterPath President and CEO Donovan Jones says: “We’re delighted to be the first independent software vendor to jointly develop and deliver a scalable VoIP unified communications solution for PCoIP Zero Clients…. With more than one and a half million PCoIP Zero Clients deployed in companies across diverse markets, we have a tremendous opportunity – with great potential for acceleration, as VDI and the emerging DaaS markets reach new levels of maturity.”
This is my point: With more than a million zero clients deployed to-date, why has it taken this long for Teradici, VMware, or the UC providers to see this market need?
I run the IT department for a medium sized call center and we need a new PBX to support 400+ agents! We have been dragging our feet because we do not want to rip out our old PBX with non-SIP phones and have to purchase the new PBX AND 400 desk phones! That’s $40k, conservatively.
I know of over a dozen companies looking for these same technology (soft phones through zero clients), representing over 2500 call center seats — it’s about time someone realized the monetary value here of making this work!
The one downside: You have to have Tera2 zero clients.
Out of my current 391 zero clients, only 116 are Tera2 clients, so we’d have to figure out how to “swap” 275 Tera1 clients.
According to the release, development is underway with an expected release in Q4 of this year.